FEES

CANCELLATION POLICY

Cancellation of an appointment via this website with more than 24 hours notice carries no penalty with reimbursement of the session fee (less the credit card transaction fee).

Rescheduling an appointment via this website on 2 occasions at anytime up until the original session time carries no penalty with the fee transferred to the rescheduled session. This applies to 2 rescheduled sessions only. On the 3rd rescheduled session a new payment is required and no refund is applied.

Cancellation (or non attendance) of an appointment with less than 24 hours notice carries the penalty of no refund of the session fee.

Please note that calling or texting a cancellation or rescheduling does not cancel or reschedule the appointment. The cancellation or rescheduling must be completed via this website. Also, while my system endeavours to remind you of your appointments through email and SMS reminders, these should not be relied upon, and it is your responsibility to remember appointments you have made.

Policy Rationale

Sometimes there are good reasons for cancelling appointments. However, unlike brief medical appointments, it is impracticable to fill a counselling appointment at short notice. If you consider the overhead costs associated with private practice, then I hope you can appreciate why the appointment fee remains for late cancellations and missed appointments.

(The Office of Fair Trading states that a business is within its rights to charge a cancellation or “no-show” fee for appointments, so long as this has been communicated to a new patient or customer before making the appointment.)

Earlier session available alert

When booking a session and ticking the box to alert you to an earlier session, if a cancellation occurs, you and all other clients that have selected the option will receive an email and SMS offering the opportunity. First to reschedule to the new opening on the website will secure the session.